Privacy Policy

VenueCore Systems (“VenueCore,” “we,” “us,” or “our”) operates venuecoresystems.com and related business software platforms. This Privacy Policy explains how we collect, use, share, and protect information, including information related to SMS/text messaging.

1. Information we collect

• Contact details such as name, email address, phone number, and business name.
• Information you submit through website forms, including SMS opt-in forms.
• Support and account communications.
• Basic technical data such as browser type, pages visited, and approximate location derived from IP address.

2. How we use information

• To provide, maintain, and improve our software platforms and websites.
• To respond to inquiries, demos, quotes, and support requests.
• To send SMS messages only when you have provided express consent.
• To maintain security, prevent abuse, and meet legal obligations.

3. SMS / text messaging privacy

If you opt in to SMS, VenueCore Systems may send transactional and informational text messages about platform updates, appointment or demo reminders, quote or project follow-up, account notifications, and support responses.

• Opt-in: You must complete our website SMS opt-in form and check the consent box (or otherwise provide express written consent). The consent checkbox is never pre-selected.
• Message frequency: Message frequency varies. You may receive up to 8 messages per month, and additional messages only when needed for an active request or support conversation.
• Rates: Message and data rates may apply.
• Opt out: Reply STOP to cancel. After you opt out, we will not send further SMS marketing/program messages unless you opt in again.
• Help: Reply HELP for help, or email support@venuecoresystems.com.
• Consent: Consent to SMS is not a condition of purchasing goods or services.
• Carriers: Mobile carriers are not liable for delayed or undelivered messages.

We do not sell your mobile phone number. We use your number only to deliver the SMS program you opted into and related support communications.

4. Sharing of information

We may share information with service providers that help us operate our website, platforms, and messaging services (for example, hosting or SMS delivery providers such as Twilio). These providers may process information only to perform services for us. We may also disclose information if required by law or to protect rights, safety, and security.

5. Data retention

We retain opt-in records, support communications, and account information for as long as needed to operate the service, demonstrate consent, resolve disputes, and meet legal requirements. SMS opt-out requests are honored promptly.

6. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure.

7. Your choices

• Request access, correction, or deletion of personal information by emailing support@venuecoresystems.com.
• Opt out of SMS by replying STOP.
• Review our Terms of Service for additional program rules.

8. Children’s privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

9. Contact

VenueCore Systems
Website: https://venuecoresystems.com
Email: support@venuecoresystems.com